Global device manufacturer

Designing a customer-centric transformation

Digital Transformation

Designing a customer-centric transformation

We supported a global device manufacturer on their digital transformation program aimed at consolidating market leadership through new customer-centric digital processes and solutions. With a number of initiatives already under way, the need for a more holistic approach emerged in order to shape a shared vision and direction.

We supported Datalogic with their digital transformation program aimed at consolidating market leadership through new customer-centric digital processes and solutions. With a number of initiatives already under way, the need for a more holistic approach emerged in order to shape a shared vision and direction.

We supported a global device manufacturer on their digital transformation program aimed at consolidating market leadership through new customer-centric digital processes and solutions. With a number of initiatives already under way, the need for a more holistic approach emerged in order to shape a shared vision and direction.

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Design Research
Service Design
Business Transformation
Change Management

Design Research    Service Design    Concept Design

Design Research
Service Design
Business Transformation
Change Management

An inclusive approach

An inclusive approach

An inclusive approach

We conducted extensive design research with internal stakeholders, partners, distributors and customers worldwide to identify key transformation opportunities and potential hurdles along the way. This inclusive approach was instrumental in providing context to all of the involved stakeholders and turn them into active catalysts of the transformation.

We conducted extensive design research with internal stakeholders, partners, distributors and customers worldwide to identify key transformation opportunities and potential hurdles along the way. This inclusive approach was instrumental in providing context to all of the involved stakeholders and turn them into active catalysts of the transformation.

 

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A customer-centric roadmap

A customer-centric roadmap

A customer-centric roadmap

The emerged opportunities were prioritised always by assessing the impact and the value they could bring to customers and external partners. This helped the organisation in defining prioritisation criteria that not only benefitted the business in the short term but created a solid platform for long-term growth.

The emerged opportunities were prioritised always by assessing the impact and the value they could bring to customers and external partners. This helped the organisation in defining prioritisation criteria that not only benefitted the business in the short term but created a solid platform for long-term growth.

 

Turning opportunities into solutions

Turning opportunities into solutions

Turning opportunities into solutions

Based on the prioritised opportunities, we co-created and prototyped several solutions with a particular focus on those who have the biggest impact on employees, customers and end-users.

Based on the prioritised opportunities, we co-created and prototyped several solutions with a particular focus on those who have the biggest impact on employees, customers and end-users.

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Key activities

Key activities

Key activities

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design


Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design

Strategic Roadmap Planning
Business Transformation
Change Management

Strategic Roadmap Planning
Business Transformation
Change Management

Jobs

We are always looking for new friends and people to work with, check out our vacancies on Linkedin!

We are always looking for new friends and people to work with, check out our vacancies on Linkedin!

© 2019 Spark Reply

© 2019 Spark Reply

© 2019 Spark Reply