Industrial vehicle manufacturer

Industrial vehicle manufacturer

Introducing a new way of working
Introducing a new way of working
Introducing a new way of working

We supported a leading global industrial vehicle manufacturer in the start-up of their Digital Lab with the aim of both accelerating the time to market of innovative solutions and creating capabilities such as people/customer-centricity and agility. The initial focus of the Digital Lab was to re-think the buying experience for a fast-changing customer base, leveraging digital tools to support the transition from a purely transactional experience to a more relational experience.

Spark Reply supported a leading global industrial vehicle manufacturer in the start-up of their Digital Lab with the aim of both accelerating the time to market of innovative solutions and creating capabilities such as people/customer-centricity and agility. The initial focus of the Digital Lab was to re-think the buying experience for a fast-changing customer base, leveraging digital tools to support the transition from a purely transactional experience to a more relational experience.

Spark Reply supported a leading global industrial vehicle manufacturer in the start-up of their Digital Lab with the aim of both accelerating the time to market of innovative solutions and creating capabilities such as people/customer-centricity and agility. The initial focus of the Digital Lab was to re-think the buying experience for a fast-changing customer base, leveraging digital tools to support the transition from a purely transactional experience to a more relational experience.

We supported a leading global industrial vehicle manufacturer in the start-up of their Digital Lab with the aim of both accelerating the time to market of innovative solutions and creating capabilities such as people/customer-centricity and agility. The initial focus of the Digital Lab was to re-think the buying experience for a fast-changing customer base, leveraging digital tools to support the transition from a purely transactional experience to a more relational experience.

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Service Design
Business Design
Design and development

Service Design    Business Design    Design and development

Service Design
Business Design
Design and Development

An outside-in approach

An outside-in approach

An outside-in approach

We brought a fresh, external point of view, adding to the mix our experience from similar projects in other industries, and contributing to create a culture focused on customers and the employees who interact with them across the entire customer journey.

We brought a fresh, external point of view, adding to the mix our experience from similar projects in other industries, and contributing to create a culture focused on customers and the employees who interact with them across the entire customer journey.

A true partnership

A true partnership

A true partnership

We formed a joint, cross-functional team with the client, working side-by-side while collaboratively shaping a new way of working that would fit within the company culture. In parallel, we supported the creation of an in-house design team, preparing it to take over the key work-streams.

 

We formed a joint, cross-functional team with the client, working side-by-side while collaboratively shaping a new way of working that would fit within the company culture. In parallel, we supported the creation of an in-house design team, preparing it to take over the key work-streams.

We formed a joint, cross-functional team with the client, working side-by-side while collaboratively shaping a new way of working that would fit within the company culture. In parallel, we supported the creation of an in-house design team, preparing it to take over the key work-streams.

 

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Advanced prototyping on Salesforce as a mean to align the organisation

Advanced prototyping on Salesforce as a mean to align the organisation

Advanced prototyping on Salesforce as a mean to align the organisation

We created advanced prototypes of digital solutions on the reference technology stack (Salesforce), being able to show progress quickly and anchoring the vision to tangible artefacts. This provided alignment and a “reason to believe” to the wider organisation: from the executive management team to the sales representative.

We created advanced prototypes of digital solutions on the reference technology stack (Salesforce), being able to show progress quickly and anchoring the vision to tangible artefacts. This provided alignment and a “reason to believe” to the wider organisation: from the executive management team to the sales representative.

We created advanced prototypes of digital solutions on the reference technology stack (Salesforce), being able to show progress quickly and anchoring the vision to tangible artefacts. This provided alignment and a “reason to believe” to the wider organisation: from the executive management team to the sales representative.

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Key activities

Key activities

Key activities

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design
Front-end Development

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design
Front-end Development

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design
Front-end Development

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design
Front-end Development

Salesforce Prototyping
Strategic Roadmap Planning
Business Transformation
Change Management

Salesforce Prototyping
Strategic Roadmap Planning
Business Transformation
Change Management

Salesforce Prototyping
Strategic Roadmap Planning
Business Transformation
Change Management

Jobs

We are always looking for new friends and people to work with, check out our vacancies on Linkedin!

We are always looking for new friends and people to work with, check out our vacancies on Linkedin!

© 2019 Spark Reply

© 2019 Spark Reply

© 2019 Spark Reply