Global device manufacturer
Designing a customer-centric transformation
Digital Transformation
Designing a customer-centric transformation
We supported a global device manufacturer on their digital transformation program aimed at consolidating market leadership through new customer-centric digital processes and solutions. With a number of initiatives already under way, the need for a more holistic approach emerged in order to shape a shared vision and direction.
We supported Datalogic with their digital transformation program aimed at consolidating market leadership through new customer-centric digital processes and solutions. With a number of initiatives already under way, the need for a more holistic approach emerged in order to shape a shared vision and direction.
We supported a global device manufacturer on their digital transformation program aimed at consolidating market leadership through new customer-centric digital processes and solutions. With a number of initiatives already under way, the need for a more holistic approach emerged in order to shape a shared vision and direction.
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Design Research
Service Design
Business Transformation
Change Management
Design Research Service Design Concept Design
Design Research
Service Design
Business Transformation
Change Management
An inclusive approach
An inclusive approach
An inclusive approach
We conducted extensive design research with internal stakeholders, partners, distributors and customers worldwide to identify key transformation opportunities and potential hurdles along the way. This inclusive approach was instrumental in providing context to all of the involved stakeholders and turn them into active catalysts of the transformation.
We conducted extensive design research with internal stakeholders, partners, distributors and customers worldwide to identify key transformation opportunities and potential hurdles along the way. This inclusive approach was instrumental in providing context to all of the involved stakeholders and turn them into active catalysts of the transformation.
A customer-centric roadmap
A customer-centric roadmap
A customer-centric roadmap
The emerged opportunities were prioritised always by assessing the impact and the value they could bring to customers and external partners. This helped the organisation in defining prioritisation criteria that not only benefitted the business in the short term but created a solid platform for long-term growth.
The emerged opportunities were prioritised always by assessing the impact and the value they could bring to customers and external partners. This helped the organisation in defining prioritisation criteria that not only benefitted the business in the short term but created a solid platform for long-term growth.
Turning opportunities into solutions
Turning opportunities into solutions
Turning opportunities into solutions
Based on the prioritised opportunities, we co-created and prototyped several solutions with a particular focus on those who have the biggest impact on employees, customers and end-users.
Based on the prioritised opportunities, we co-created and prototyped several solutions with a particular focus on those who have the biggest impact on employees, customers and end-users.
Key activities
Key activities
Key activities
Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design
Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design
Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design
Strategic Roadmap Planning
Business Transformation
Change Management
Strategic Roadmap Planning
Business Transformation
Change Management