Global insurance group

Global insurance group

Global insurance group

Global insurance group

Global insurance group

Re-thinking the agency experience

Re-thinking the agency experience

Re-thinking the agency experience

Re-thinking the agency experience

Re-thinking the agency experience

We supported a global insurance group in re-thinking the agency experience with the objective of improving both their commercial effectiveness and operational efficiency. We did so adopting a customer-centric, collaborative approach, involving customers, agents and a cross-functional team on the client-side. We teamed up with the client as an innovation partner, designing together a new employee experience.

We supported a global insurance group in re-thinking the agency experience with the objective of improving both their commercial effectiveness and operational efficiency. We did so adopting a customer-centric, collaborative approach, involving customers, agents and a cross-functional team on the client-side. We teamed up with the client as an innovation partner, designing together a new employee experience.

We supported a global insurance group in re-thinking the agency experience with the objective of improving both their commercial effectiveness and operational efficiency. We did so adopting a customer-centric, collaborative approach, involving customers, agents and a cross-functional team on the client-side. We teamed up with the client as an innovation partner, designing together a new employee experience.

We supported a global insurance group in re-thinking the agency experience with the objective of improving both their commercial effectiveness and operational efficiency. We did so adopting a customer-centric, collaborative approach, involving customers, agents and a cross-functional team on the client-side. We teamed up with the client as an innovation partner, designing together a new employee experience.

We supported a global insurance group in re-thinking the agency experience with the objective of improving both their commercial effectiveness and operational efficiency. We did so adopting a customer-centric, collaborative approach, involving customers, agents and a cross-functional team on the client-side. We teamed up with the client as an innovation partner, designing together a new employee experience.

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Service Design
Employee Experience Strategy
Business Transformation
Design and Development

Service Design
Employee Experience Strategy
Business Transformation
Design and Development

Service Design
Employee Experience Strategy
Business Transformation
Design and Development

Service Design
Employee Experience Strategy
Business Transformation
Design and Development

Service Design
Employee Experience Strategy
Business Transformation
Design and Development

An inclusive approach

An inclusive approach

An inclusive approach

An inclusive approach

An inclusive approach

We conducted a number design research activities including agency visits, shadowing sessions, interview with agency employees, agents and their customers in order to identify key opportunities and needs. This inclusive approach was instrumental in bringing on-board all of the different roles impacted by change and turn them into catalysts of the transformation.

We conducted a number design research activities including agency visits, shadowing sessions, interview with agency employees, agents and their customers in order to identify key opportunities and needs. This inclusive approach was instrumental in bringing on-board all of the different roles impacted by change and turn them into catalysts of the transformation.

We conducted a number design research activities including agency visits, shadowing sessions, interview with agency employees, agents and their customers in order to identify key opportunities and needs. This inclusive approach was instrumental in bringing on-board all of the different roles impacted by change and turn them into catalysts of the transformation.

We conducted a number design research activities including agency visits, shadowing sessions, interview with agency employees, agents and their customers in order to identify key opportunities and needs. This inclusive approach was instrumental in bringing on-board all of the different roles impacted by change and turn them into catalysts of the transformation.

We conducted a number design research activities including agency visits, shadowing sessions, interview with agency employees, agents and their customers in order to identify key opportunities and needs. This inclusive approach was instrumental in bringing on-board all of the different roles impacted by change and turn them into catalysts of the transformation.