Global insurance group

Global insurance group

Global insurance group

Global insurance group

Global insurance group

Re-thinking the agency experience

Re-thinking the agency experience

Re-thinking the agency experience

Re-thinking the agency experience

Re-thinking the agency experience

We supported a global insurance group in re-thinking the agency experience with the objective of improving both their commercial effectiveness and operational efficiency. We did so adopting a customer-centric, collaborative approach, involving customers, agents and a cross-functional team on the client-side. We teamed up with the client as an innovation partner, designing together a new employee experience.
We supported a global insurance group in re-thinking the agency experience with the objective of improving both their commercial effectiveness and operational efficiency. We did so adopting a customer-centric, collaborative approach, involving customers, agents and a cross-functional team on the client-side. We teamed up with the client as an innovation partner, designing together a new employee experience.
We supported a global insurance group in re-thinking the agency experience with the objective of improving both their commercial effectiveness and operational efficiency. We did so adopting a customer-centric, collaborative approach, involving customers, agents and a cross-functional team on the client-side. We teamed up with the client as an innovation partner, designing together a new employee experience.
We supported a global insurance group in re-thinking the agency experience with the objective of improving both their commercial effectiveness and operational efficiency. We did so adopting a customer-centric, collaborative approach, involving customers, agents and a cross-functional team on the client-side. We teamed up with the client as an innovation partner, designing together a new employee experience.
We supported a global insurance group in re-thinking the agency experience with the objective of improving both their commercial effectiveness and operational efficiency. We did so adopting a customer-centric, collaborative approach, involving customers, agents and a cross-functional team on the client-side. We teamed up with the client as an innovation partner, designing together a new employee experience.

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Service Design
Employee Experience Strategy
Business Transformation
Design and Development

Service Design
Employee Experience Strategy
Business Transformation
Design and Development

Service Design
Employee Experience Strategy
Business Transformation
Design and Development

Service Design
Employee Experience Strategy
Business Transformation
Design and Development

Service Design
Employee Experience Strategy
Business Transformation
Design and Development

An inclusive approach

An inclusive approach

An inclusive approach

An inclusive approach

An inclusive approach

We conducted a number design research activities including agency visits, shadowing sessions, interview with agency employees, agents and their customers in order to identify key opportunities and needs. This inclusive approach was instrumental in bringing on-board all of the different roles impacted by change and turn them into catalysts of the transformation.

We conducted a number design research activities including agency visits, shadowing sessions, interview with agency employees, agents and their customers in order to identify key opportunities and needs. This inclusive approach was instrumental in bringing on-board all of the different roles impacted by change and turn them into catalysts of the transformation.

We conducted a number design research activities including agency visits, shadowing sessions, interview with agency employees, agents and their customers in order to identify key opportunities and needs. This inclusive approach was instrumental in bringing on-board all of the different roles impacted by change and turn them into catalysts of the transformation.

We conducted a number design research activities including agency visits, shadowing sessions, interview with agency employees, agents and their customers in order to identify key opportunities and needs. This inclusive approach was instrumental in bringing on-board all of the different roles impacted by change and turn them into catalysts of the transformation.

We conducted a number design research activities including agency visits, shadowing sessions, interview with agency employees, agents and their customers in order to identify key opportunities and needs. This inclusive approach was instrumental in bringing on-board all of the different roles impacted by change and turn them into catalysts of the transformation.

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Transforming businesses

Turning insights into solutions 

Turning insights into solutions 

Turning insights into solutions 

Based on the prioritised insights, we co-created and defined a viable strategy and a concept for a new and innovative customer centric digital experience, aimed at improving both operational efficiency and commercial effectiveness of the agency. 

Based on the prioritised insights, we co-created and designed a concept for a new, customer centric digital experience, aimed at improving both operational efficiency and commercial effectiveness of the agencies.

Based on the prioritised insights, we co-created and designed a concept for a new, customer centric digital experience, aimed at improving both operational efficiency and commercial effectiveness of the agencies.

Based on the prioritised insights, we co-created and designed a concept for a new, customer centric digital experience, aimed at improving both operational efficiency and commercial effectiveness of the agencies.

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Key activities

Key activities

Key activities

Key activities

Field Research
Client Stakeholders, Agency Employees and Customer Interviews
Co-creation Workshops
Customer Journey Mapping

Field Research
Client Stakeholders, Agency Employees and Customer Interviews
Co-creation Workshops
Customer Journey Mapping

Field Research
Client Stakeholders, Agency Employees and Customer Interviews
Co-creation Workshops
Customer Journey Mapping

Field Research
Client Stakeholders, Agency Employees and Customer Interviews
Co-creation Workshops
Customer Journey Mapping

Concept Design
Prototyping
Concept Validation with Users
Detailed UX/UI Design

Concept Design
Prototyping
Concept Validation with Users
Detailed UX/UI Design

Concept Design
Prototyping
Concept Validation with Users
Detailed UX/UI Design

Concept Design
Prototyping
Concept Validation with Users
Detailed UX/UI Design

Jobs