Industrial vehicle manufacturer

Industrial vehicle manufacturer

Industrial vehicle manufacturer

Industrial vehicle manufacturer

Industrial vehicle manufacturer

Innovating through a new way of working

Innovating through a new way of working

Innovating through a new way of working

Innovating through a new way of working

Innovating through a new way of working

We supported a leading global industrial vehicle manufacturer in the start-up of their Digital Lab with the aim of both accelerating the time to market of innovative solutions and creating capabilities such as people/customer-centricity and agility. The initial focus of the Digital Lab was to re-think the buying experience for a fast-changing customer base, leveraging digital tools to support the transition from a purely transactional experience to a more relational experience.

We supported a leading global industrial vehicle manufacturer in the start-up of their Digital Lab with the aim of both accelerating the time to market of innovative solutions and creating capabilities such as people/customer-centricity and agility. The initial focus of the Digital Lab was to re-think the buying experience for a fast-changing customer base, leveraging digital tools to support the transition from a purely transactional experience to a more relational experience.

We supported a leading global industrial vehicle manufacturer in the start-up of their Digital Lab with the aim of both accelerating the time to market of innovative solutions and creating capabilities such as people/customer-centricity and agility. The initial focus of the Digital Lab was to re-think the buying experience for a fast-changing customer base, leveraging digital tools to support the transition from a purely transactional experience to a more relational experience.

We supported a leading global industrial vehicle manufacturer in the start-up of their Digital Lab with the aim of both accelerating the time to market of innovative solutions and creating capabilities such as people/customer-centricity and agility. The initial focus of the Digital Lab was to re-think the buying experience for a fast-changing customer base, leveraging digital tools to support the transition from a purely transactional experience to a more relational experience.

We supported a leading global industrial vehicle manufacturer in the start-up of their Digital Lab with the aim of both accelerating the time to market of innovative solutions and creating capabilities such as people/customer-centricity and agility. The initial focus of the Digital Lab was to re-think the buying experience for a fast-changing customer base, leveraging digital tools to support the transition from a purely transactional experience to a more relational experience.

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Business Strategy and Modeling
Business Transformation
Digitalization
Design and Development
Change Management

Business Strategy and Modeling
Business Transformation
Digitalization
Design and Development
Change Management

Business Strategy and Modeling
Business Transformation
Digitalization
Design and Development
Change Management

Business Strategy and Modeling
Business Transformation
Digitalization
Design and Development
Change Management

Business Strategy and Modeling
Business Transformation
Digitalization
Design and Development
Change Management

An outside-in approach

An outside-in approach

An outside-in approach

An outside-in approach

An outside-in approach

We brought an innovative, external point of view, adding to the mix our experience from similar projects in other industries, supporting at the same time the management in undertaking change by accelerating and facilitating the adoption on new ways of working. We contributed to create a culture focused on customers and the employees who interact with them across the entire customer journey.

We brought an innovative, external point of view, adding to the mix our experience from similar projects in other industries, and contributing to create a culture focused on customers and the employees who interact with them across the entire customer journey.

We brought an innovative, external point of view, adding to the mix our experience from similar projects in other industries, and contributing to create a culture focused on customers and the employees who interact with them across the entire customer journey.

We brought an innovative, external point of view, adding to the mix our experience from similar projects in other industries, and contributing to create a culture focused on customers and the employees who interact with them across the entire customer journey.

We brought an innovative, external point of view, adding to the mix our experience from similar projects in other industries, and contributing to create a culture focused on customers and the employees who interact with them across the entire customer journey.

Working as an Innovation Partner

Working as an Innovation Partner

Working as an Innovation Partner

Working as an Innovation Partner

Working as an Innovation Partner

We formed a joint, cross-functional team with the client, working side-by-side while collaboratively shaping a new way of working that would fit within the company culture. In parallel, we supported the creation of an in-house design team, preparing it to take over the key work-streams.

We formed a joint, cross-functional team with the client, working side-by-side while collaboratively shaping a new way of working that would fit within the company culture. In parallel, we supported the creation of an in-house design team, preparing it to take over the key work-streams.

We formed a joint, cross-functional team with the client, working side-by-side while collaboratively shaping a new way of working that would fit within the company culture. In parallel, we supported the creation of an in-house design team, preparing it to take over the key work-streams.

We formed a joint, cross-functional team with the client, working side-by-side while collaboratively shaping a new way of working that would fit within the company culture. In parallel, we supported the creation of an in-house design team, preparing it to take over the key work-streams.

We formed a joint, cross-functional team with the client, working side-by-side while collaboratively shaping a new way of working that would fit within the company culture. In parallel, we supported the creation of an in-house design team, preparing it to take over the key work-streams.

Advanced prototyping on Salesforce as a mean to align the organisation

Advanced prototyping on Salesforce as a mean to align the organisation

Advanced prototyping on Salesforce as a mean to align the organisation

Advanced prototyping on Salesforce as a mean to align the organisation

Advanced prototyping on Salesforce as a mean to align the organisation

We created advanced prototypes of digital solutions on the reference technology stack (Salesforce), being able to show progress quickly and anchoring the vision to tangible artefacts. This provided alignment and a “reason to believe” to the wider organisation: from the executive management team to the sales representative.

We created advanced prototypes of digital solutions on the reference technology stack (Salesforce), being able to show progress quickly and anchoring the vision to tangible artefacts. This provided alignment and a “reason to believe” to the wider organisation: from the executive management team to the sales representative.

We created advanced prototypes of digital solutions on the reference technology stack (Salesforce), being able to show progress quickly and anchoring the vision to tangible artefacts. This provided alignment and a “reason to believe” to the wider organisation: from the executive management team to the sales representative.

We created advanced prototypes of digital solutions on the reference technology stack (Salesforce), being able to show progress quickly and anchoring the vision to tangible artefacts. This provided alignment and a “reason to believe” to the wider organisation: from the executive management team to the sales representative.

We created advanced prototypes of digital solutions on the reference technology stack (Salesforce), being able to show progress quickly and anchoring the vision to tangible artefacts. This provided alignment and a “reason to believe” to the wider organisation: from the executive management team to the sales representative.

Key activities

Key activities

Key activities

Key activities

Key activities

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design

Customer Journey Mapping
Concept Design
Concept Validation with End-Users
Detailed UX/UI Design

Development
Prototyping
Strategic Roadmap Planning

Development
Prototyping
Strategic Roadmap Planning

Development
Prototyping
Strategic Roadmap Planning

Development
Prototyping
Strategic Roadmap Planning

Development
Prototyping
Strategic Roadmap Planning